Managing Successful Conversations

Tue 30 Mar 2021

By Kevin Rowswell

To develop the ability to achieve personal impact in professional communications.

Learning outcomes

By attending the programme delegates will be able to

• demonstrate understanding of the connections between behaviours and communications
• critically asses their own behaviours and communication styles
• describe a range of strategies to achieve success in professional communications
• apply communication techniques in different professional contexts.

Programme focus

Conversations are a key part of every working day. How you manage yourself and the conversation can have a significant impact on its success.

Additionally, at a time when communications are increasingly mediated via technology, understanding how to be remain effective requires additional insights and skills in order to ensure success.

This workshop explores underpinning theories and uses these to provide practical solutions to help you to develop strategies to manage yourself and better manage conversations to achieve greater personal and professional impact.

The workshop will focus on developing your insight and skills through the use of discussion, case studies, observed practice, practical exercises and, where practicable, personal coaching.

Who will benefit from attending?

Anyone who wants to learn techniques for achieving successful conversations.

Organisational and personal benefit

Delegates should be able to handle conversations with more confidence which can lead to improved effectiveness, enhanced performance and stronger personal impact.

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