Information Commissioners Office (ICO) - Plain English

Fri 30 Jun 2017

Information Commissioners Office (ICO) - Plain English

Client: Information Commissioners Office (ICO)

Programme: Plain English

(Delivered in Wilmslow, UK, 2017)

The client

The Information Commissioners Office (ICO) is the UKs independent authority set up to uphold information rights in the public interest, promoting openness by public bodies and data privacy for individuals.

The problem

Dods Training were approached by the ICO as they realised they needed their staff to be briefed in how to write legal concepts in plain English.

Our actions

We designed an agenda for the client prior to a conference call with the client and the trainer delivering the training for the ICO. The trainer is specialised in delivering Plain English courses, but as this was in regards to specific legal concepts, we had to ensure that the agenda reflected this, therefore the call was very important for us, as we wanted to find out how we could tailor this course appropriately. It became clear from the phone call that the ICO wanted to use legislative and legal concepts that they had been working on so they shared these with the trainer before he delivered the course.

After establishing the best practice of achieving effective writing, the trainer then introduced the idea of how to introduce the ICO values in their writing and how they are to structure a lengthy document under these values.


The client and the delegates were happy with the overall evaluation and feedback from the days training. They appreciated the tailoring of the materials to make it relevant to the ICOs needs and training requirements. Giving the course success, we went on to deliver this course 3 times between Jan – March.  

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